Customer Center
Store Policy
At Ventrix HVAC, we strive to ensure a smooth and hassle-free shopping experience for our customers. Our return policy allows for defective or malfunctioning products to be returned within 7 days of delivery for a full refund or exchange. Non-defective returns may be accepted but will be subject to a restocking fee. All returned items must be in their original condition and packaging. Please visit our Shipping & Returns page for detailed information on our policies, including custom orders, shipping timelines, and conditions for returns.
Privacy & Safety
Your privacy and safety are our top priorities at Ventrix HVAC. We are committed to protecting your personal information and using it only for order processing, account management, and customer support. Our website uses secure payment gateways and encryption to ensure your data remains safe and confidential. We never share or sell your information to third parties without your consent. For more details, please review our Privacy Policy.
Wholesale Inquiries
Ventrix HVAC specializes in providing high-quality HVAC equipment, parts, and solutions for commercial and industrial projects. If you’re a contractor, distributor, or business interested in purchasing wholesale, we’d love to partner with you. We offer competitive pricing, customized solutions, and dedicated support for large orders. For wholesale inquiries, please contact our sales team at sales@ventrixsupply.com or 765-337-9678, and let us help you grow your business with our reliable products and services.
Payment Methods
We offer a variety of payment options to make your shopping experience convenient and secure. Ventrix HVAC accepts major credit cards, including Visa, Mastercard, and American Express, as well as bank transfers for larger orders. If you require a customized payment arrangement for wholesale purchases or large projects, please contact us directly to discuss your needs. Rest assured, all transactions are processed securely through encrypted payment gateways.