Privacy Policy – Ventrix Supply

Ventrix Supply LLC ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ventrixsupply.com, use our services, or interact with us in other ways.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information when you interact with our website or use our services:

Personal Information: Name, email address, phone number, company name, and contractor license information provided through our forms.
Usage Data: Information about how you use our website, such as pages viewed, time spent on the site, and referral sources.
Cookies: Small data files stored on your device to track activity and preferences.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To provide and improve our services, including processing account requests and generating quotes.
To communicate with you, including responding to inquiries and sending order updates.
To personalize your experience on our website.
To comply with legal obligations.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following cases:

Service Providers: We may share your information with third-party service providers who assist us in operating our website or providing services.
Legal Requirements: We may disclose your information if required by law or in response to a legal request (e.g., court order).

SMS consent is not shared with third parties or affiliates for marketing purposes. We do not sell, share, or distribute your SMS opt-in consent or phone numbers collected for SMS messaging to any third parties or affiliates.

4. SMS/Text Messaging Privacy

When you opt in to receive SMS/text messages from Ventrix Supply, we collect your phone number and consent for the purpose of sending you business-related communications, including order updates, appointment reminders, account notifications, and promotional messages.

What We Collect: Your phone number and SMS opt-in consent provided through our website forms.
How We Use It: To send SMS messages related to your account, orders, appointments, and relevant business communications.
Who We Share It With: Your SMS consent and phone number are not shared with any third parties or affiliates for their own marketing purposes. We may use third-party service providers solely to facilitate the delivery of our SMS messages.
Opting Out: You can opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or visit our website at www.ventrixsupply.com.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

Access and update your personal information.
Request the deletion of your personal information.
Opt-out of receiving marketing communications.
Withdraw your consent at any time, where applicable.

To exercise these rights, please contact us using the information below.

7. Cookies

Our website uses cookies to enhance your experience and gather data on site usage. You can control cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: sales@ventrixsupply.com
Address: 25 Olympia Ave, Suite B & C, Woburn, MA 01801
Phone: (855) 836-8749